Cancellation & Refund
Ancillary Services
How does SmartDelay work?
What happens if I delete my eSIM profile by mistake?
Can I transfer my eSIM to another device?
What is an eSIM?
Which devices are compatible with eSIM?
What does the flight alert service cover?
What is SmartDelay?
What is a Flight Alert?
When should eSIM be activated?
How far in advance are the flight alerts activated?
How will I be notified of lounge access eligibility?
Can I use the eSIM immediately after activation?
Who is eligible for the SmartDelay service?
Will the eSIM work in multiple countries?
What are the benefits of SmartDelay?
Can I use the lounge access voucher on a different day?
Does the eSIM include a phone number?
FAQ
How to book a flight with ShareTrip app?
Where can I check my booking details and status?
Can I change my flight date through your app or website?
What is the process of changing the date of the flight?
How do I use Trip Coin while purchasing an air ticket using app?
If the fare increase after I book the ticket what will happen?
Can I have a hard-copy receipt of my air ticket?
How am I supposed to input my frequent flyer number?
Is it necessary to upload Visa and passport copies while booking LCC flights?
Is it possible to only book an air ticket from ShareTrip without payment?
How to add baggage through “ShareTrip”?
If I purchase through a card, will it cost any extra charge?
Why is there an amendment charge?
Will online transactions reduce my travel quota?
Can I make a reservation without a credit/debit card?
Why is there no Airfare rules mentioned?
How am I supposed to know the airline's name by seeing only a picture?
Is it possible to purchase an air ticket for 7 people maximum or more at a time?
Will the payment be deducted in Dollars or BDT?
Can I purchase any domestic flight from other countries apart from Bangladesh through ShareTrip?
How much will it cost to arrange a wheelchair/stretcher?
I am entering my credit card details. When will I be charged?
What is ST Convenience Fee?
Can you book a domestic flight on ShareTrip?
Can I make the payment later for an online booking on ShareTrip?
Will it cost any extra charge if I purchase through a card on ShareTrip?
May I have a hard-copy receipt sent by post?
What is the process of cancelling a purchased ticket on ShareTrip?
I have a debit card. May I use my debit card to book a flight from ShareTrip?
What is the process of changing the date of any flights on ShareTrip?
When and how can I receive my refund from ShareTrip?
Do I need to upload Visa and passport copies while booking flights on ShareTrip?
Do I need to upload Visa and passport copies while booking Low-Cost Carrier (LCC) flights on ShareTrip?
What will happen if the fare increase after I book the ticket?
What is the cost of arranging a wheelchair at an airport?
Why has the Airfare increased when I checked?
What is the process of reissue/date change of the ticket for any child passenger crossing the child age to adult?
Refund Modality
What is the ST Convenience Fee?
May I know about baggage details?
Will it cost any extra charge if I purchase through a card from ShareTrip?