FAQ

• How to book a flight with ShareTrip app?

  Planning your next trip? The ShareTrip app makes booking flights a breeze! This guide walks you through a simple 6-step process for finding and booking the perfect flight for your needs, all from your smartphone or tablet. Download the ShareTrip app today and experience stress-free flight booking! ShareTrip app, flights Bangladesh, book flights app Bangladesh, travel booking app Bangladesh, mobile flight booking.Popular

• Where can I check my booking details and status?

  You can check your booking status by logging in to your ShareTrip account and going to the "My Reservations" tab under your profile.Popular

• Can I change my flight date through your app or website?

  We are sorry to inform you that, you cannot. To change the date for the flight, you have to mail us at flight@sharetrip.net. Our team will get back to you.Popular

• How do I use Trip Coin while purchasing an air ticket using app?

  Using Trip Coin to save on your flight is very easy. Follow the simple steps mentioned below. i. Search for a flight. ii. Choose your flight and click on book now. iii. Fill up your personal details. iv. Click on “I want to redeem Trip Coins”, and choose how much you want to redeem.Popular

• What is the process of changing the date of the flight?

  Change of date depends on the airline policy. If the airline allows changing of the flight date we charge airlines date change fee plus the fare difference of your changed date from a previously purchased date and a service fee of BDT 500 per person for any international Air Ticket and BDT 200 per person for any Bangladeshi domestic Air Ticket. The airline has the right to change any policy at any time, ShareTrip has no control over the airline's policy.Popular

• If the fare increase after I book the ticket what will happen?

  You have to pay the price difference if the fare of your booked ticket goes up. Otherwise, we will refund you the amount.Some readers

• Can I have a hard-copy receipt of my air ticket?

  We do not send hard copy receipts by post. We will send you an e-mail containing all of your booking details and confirmation. Additionally, the “My Reservations” page will also contain all of your booking details. But if you want a hard copy then you can come to our office and we will provide the hard copy to you.Some readers

• How to add baggage through “ShareTrip”?

  At present, you cannot add extra baggage through our app or website. You have to mail us at flight@sharetrip.net and we will arrange the extra baggage for you.Some readers

• How am I supposed to input my frequent flyer number?

  There will be an option to input frequent flyer numbers while purchasing an air ticket.Some readers

• Is it necessary to upload Visa and passport copies while booking LCC flights?

  For LCC flights, users must upload a copy of their valid passport, visa & other necessary documents while issuing the tickets to avoid cancellation from the respective Airlines. (For example Indigo Airlines, Salam Air etc.)Some readers

• Is it possible to only book an air ticket from ShareTrip without payment?

  We are sorry to say that, it is not possible for us to book the flight tickets for you. You need to purchase the tickets online instantly by paying the amount.Some readers

• If I purchase through a card, will it cost any extra charge?

  A convenience fee will be charged for online purchases along with a 5% VAT on the convenience fee as per the directive from the National Board of Revenue (NBR). For offline purchases through cards at the ShareTrip office, a card charge will be applied. For Visa and Mastercard, 1.6% charge is applicable, whereas a 2.6% bank charge is applicable for Amex cards.Some readers

• Will online transactions reduce my travel quota?

  There will be no impact on your Personal Travel Quota (TQ) as you are purchasing in BDT. The transaction will be charged directly from your credit or debit card as it is not a cross border transaction.Some readers

• Why is there an amendment charge?

  Amendments made to your booking can result in rate changes. Your request cannot be processed unless the rate change can be charged.Few readers

• How am I supposed to know the airline's name by seeing only a picture?

  You have to select ‘see more’ in the description to see the airline's name.Few readers

• Can I make a reservation without a credit/debit card?

  You'll need a valid credit/debit card to guarantee your purchase of the flight ticket.Few readers

• Is it possible to purchase an air ticket for 7 people maximum or more at a time?

  Maximum of 7 people can buy air tickets at a time. However, if there are more travellers you can buy the air ticket in 2 segments.Few readers

• Will the payment be deducted in Dollars or BDT?

  The payment will be deducted in BDT.Few readers

• I am entering my credit card details. When will I be charged?

  Once you enter the card details for booking confirmation for purchasing a flight ticket you will be charged immediately.Few readers

• Can I purchase any domestic flight from other countries apart from Bangladesh through ShareTrip?

  Yes, we provide both domestic and international flight services. Please let us know your travel plan so that we can assist you to find the flight details.Few readers

• Why is there no Airfare rules mentioned?

  We follow the airline's refund policy and Airlines have different policies for different flights. We'll be able to let you know the refund policy for a specific flight.Few readers

• How much will it cost to arrange a wheelchair/stretcher?

  Please let us know where you need the wheelchair. The cost for it will vary depending on the airport. After getting the information we will contact the concerned team to know the cost.Few readers

Refund Guard

• What is ShareTrip Refund Guard?

  Refund Guard is a specialised feature available at ShareTrip that provides financial protection to travellers by offering refunds on the non-refundable portions of ticket costs and service charges under certain conditions. Refund Guard is provided by Bimafy, and ShareTrip is widening its availability to a much broader range of travellers through its platforms. With Refund Guard, ShareTrip makes it easier for travellers to adapt to sudden changes without financial stress.Featured

• Where can I get more information or assistance regarding Refund Guard?

  For more details on Refund Guard, you can email claims@bimafy.com with your full name and registered mobile number, along with the necessary documents for claim processing. For comprehensive information, please refer to the Terms & Conditions.Few readers

• When does Refund Guard coverage begin and end?

  Refund Guard coverage begins on the date of ticket purchase and ends on the last flight date as per the flight ticket booking or upon the occurrence of a claim, whichever is earlier.Few readers

• How will I be notified of my Refund Guard subscription?

  Upon subscription to Refund Guard, you will receive a confirmation SMS and email. The insurance coverage details will also be visible in the "Policies" section of the Bimafy mobile app. For further information, please refer to the Terms & Conditions.Few readers

• How do I file a Refund Guard claim?

  Refund Guard claims must be submitted within 15 days of the covered event using the claim portal on the Bimafy website or mobile app. Required documents include copies of the air ticket, passport/visa, and any relevant medical or legal documents. For detailed requirements, please refer to the Terms & Conditions.Few readers

• Why should I use Combo Fare?

  ShareTrip’s Combo Fare offers several benefits: Cost Savings: Get the best prices for each leg of your trip by booking with different airlines. Convenience: Avoid the hassle of separate bookings—Combo Fare lets you manage both flights in one go. Flexibility: Choose the most suitable airlines for your outbound and return flights.Few readers

• What are the exceptions to Refund Guard coverage?

  Refund Guard does not cover: Pre-existing Conditions: Illnesses or conditions that existed before booking. Self-Inflicted Injuries: Injuries or illnesses caused by reckless or intentional actions. Political or Governmental Issues: Cancellations due to government actions, protests, or political unrest, unless explicitly covered by the airline. Voluntary Cancellations: Cancellations made by the traveller without a valid reason. Natural Disasters: Force majeure eventsFew readers

• Can I purchase Refund Guard after booking my flight?

  Yes, after booking your flight on ShareTrip, you can email flight@sharetrip.net with your PNR in the subject and mention that you want to buy Refund Guard for that PNR.Few readers

• What events are covered by Refund Guard?

  Refund Guard covers the following circumstances, provided valid documentation is submitted: Medical Emergencies: Sudden illness or injury requiring hospitalisation or rest, certified by a medical professional. Bereavement: Sudden passing of an immediate family member. Legal Obligations: Summons to court or jury duty. Unexpected Work Commitments: Urgent business trips or employment-related obligations requiring a change in travel plans, certified by the employer. FligFew readers

• What are the Refund Guard plan variants and insured amounts?

  |—|—|—|—| |Few readers

• What is the process for Refund Guard claim settlement?

  After submitting all necessary documents, Refund Guard claims will be settled within 30 working days. If the insured person passes away, the legal heir will be considered the beneficiary, provided they submit adequate proof of inheritance. For more details, please refer to the Terms & Conditions.Few readers

• How do I add Refund Guard to my booking?

  During the flight booking process on Sharetrip.net after selecting your flights and filling out the "Booking Details," Refund Guard can be added under the Add-on Services in the Travel Shield portion. This option is available if you select Bimafy. |Plan Variant|Premium Per Passenger|Scope of Cover|Sum Insured/Coverage| |—|—|—|—|Few readers

• What does Refund Guard cover?

  Refund Guard covers non-refundable portions of airfare and service charges in the event of eligible reasons like death, hospitalisation, natural disasters, widespread labour strikes, and more. For detailed information, please refer to the Terms & Conditions.Few readers

• Which plans are available under ShareTrip Refund Guard?

  There are four types of Refund Guard services available: Refund Guard Domestic Refund Guard Basic Refund Guard Pro Refund Guard MaxFew readers

• Who is eligible for Refund Guard?

  The insured person must be a Bangladeshi national aged above 18 years. If the insured person is under 18, they must be accompanied by a parent or legal guardian who also has a separate insurance subscription.Few readers

Combo Fare

• What is ShareTrip Combo Fare?

  ShareTrip has revolutionised the travel booking experience in Bangladesh with the introduction of the Combo Fare feature. This first-of-its-kind offering allows travellers to book round-trip flights with different airlines in a single transaction, ensuring the best available fares and a seamless booking experience. Combo Fare is a travel booking feature from ShareTrip that enables you to book round-trip flights with different airlines in one seamless transaction. This ensures you get the lowestFeatured

• Is Combo Fare available for all destinations?

  Yes, ShareTrip’s Combo Fare is available for a wide range of domestic and international destinations. However, availability may vary depending on the airlines operating on the selected routes.Few readers

• Is Combo Fare available on the ShareTrip mobile app?

  Yes, Combo Fare is fully integrated into the ShareTrip mobile app, allowing you to conveniently book flights with different airlines while on the move.Few readers

• How does Combo Fare work?

  Combo Fare works by allowing you to select flights with two different airlines for your round-trip journey. ShareTrip’s system automatically finds and combines the lowest fares available, letting you book both flights in a single transaction. This eliminates the need to manually search for the best fares on different airlines.Few readers

Cancellation & Refund

• What is the process of cancelling a purchased ticket?

  Cancellation and refund policies differ from airline to airline. However, if your purchased flight can be cancelled, we will charge you as per the airline policy, plus a service fee of BDT 1,500 per person for international Air Tickets and BDT 300 per person for Bangladeshi Domestic Air Tickets. We will be following the airline's refund policy. The airline has the right to change any policy at any time, ShareTrip has no control over the airline's policy.Popular

• What is a Service fee?

  Cancellation and refund policies differ from airline to airline. For cancellation by Airlines (International), ShareTrip will not charge any additional fees. Effective from 28th March 2022. For voluntary cancellation (International), you will incur a charge for date change, fare difference of your changed date from the previously purchased date, BDT 500 per person as a service fee, and a refund service fee of BDT 1500. For Voluntary Cancellation (Domestic), ShareTrip's refund service fee is BDTSome readers

• What is the refundable policy?

  We follow the airline's refund policy and Airlines have different policies for different flights. We'll be able to let you know the refund policy for a specific flight.Some readers

• Is the ST Convenience Fee refundable?

  ST Convenience Fee is non-refundable.Few readers

Ancillary Services

• How does SmartDelay work?

  Once you register your flight at least 6 hours before departure, SmartDelay monitors your flight status. If the airline announces a delay that meets or exceeds the qualifying delay threshold, you will automatically become eligible for lounge access. You will receive a LoungeKey™ voucher via email, allowing you to access a lounge at the airport where you are delayed.Few readers

• Which devices are compatible with eSIM?

  Phones like the Google Pixel 3 and newer, and iPhone XR/XS and newer, support eSIM. Check your phone's manual to see if it has eSIM.Few readers

• What is SmartDelay?

  SmartDelay is a service that offers free lounge access to travelers in the event of a flight delay exceeding 2 hours. To become eligible for the service, you need to register your flight at least 6 hours before the scheduled departure time. If your flight experiences a delay that meets or exceeds the qualifying threshold, you will receive a LoungeKey™ voucher via email, providing access to a lounge at the airport where you are delayed. LoungeKey™ grants access to a network of over 1300 airport lFew readers

• What are the benefits of SmartDelay?

  The primary benefit of SmartDelay is access to airport lounges during flight delays exceeding 2 hours. Airport lounges offer comfortable seating, refreshments, Wi-Fi, and other amenities, allowing travelers to wait for their flights in a relaxed environment.Few readers

• What does the flight alert service cover?

  The flight alert service covers all flights under the same booking. It provides alerts for flight-related changes such as departure time, airport terminal, gate changes, and baggage belt information. The service covers almost all flights worldwide, although there might be rare exceptions where the service can’t be enabled due to data limitations from airports or airlines.Few readers

• Does the eSIM include a phone number?

  No, the eSIM provides data service only. You can use apps like WhatsApp or Skype for calls and texts.Few readers

• What happens if I delete my eSIM profile by mistake?

  If you delete your eSIM profile, you will need to contact your service provider to obtain a new QR code or activation code to reinstall the eSIM. Note: ShareTrip is not responsible for any eSIM services. ShareTrip simply functions as a platform for service provision. The actual service provider is TripAdd. If you have any questions or concerns, please contact support@tripadd.com and refer to the provided link to review the Terms & Conditions you are accepting from the booking page. To ensureFew readers

• Can I transfer my eSIM to another device?

  eSIM profiles are typically tied to the device they are activated on. To transfer to another device, you would need to obtain a new QR code or activation code from your service provider. Note: ShareTrip is not responsible for any eSIM services. ShareTrip simply functions as a platform for service provision. The actual service provider is TripAdd. If you have any questions or concerns, please contact support@tripadd.com and refer to the provided link to review the Terms & Conditions you are acceFew readers

• When should eSIM be activated?

  You can install your eSIM anytime before your trip. The service will work only in your destination and during your service dates. Note: ShareTrip is not responsible for any eSIM services. ShareTrip simply functions as a platform for service provision. The actual service provider is TripAdd. If you have any questions or concerns, please contact support@tripadd.com and refer to the provided link to review the Terms & Conditions you are accepting from the booking page. To ensure you receive servFew readers

• What is an eSIM?

  An eSIM (embedded SIM) is a tiny chip built into newer smartphones that lets you connect to a mobile network without needing a physical SIM card. It has been available since 2017 on phones like the Google Pixel 3 and iPhone XR/XS. It uses secure credentials to access wireless networks and can be activated using QR codes or manual activation codes to activate wireless service without a physical SIM cardFew readers

• How will I be notified of lounge access eligibility?

  If your flight meets the delay threshold, you will receive an email with a lounge access voucher. An SMS notification will also be sent to your mobile number if it was provided at the time of booking. Note: ShareTrip is not responsible for SmartDelay services. ShareTrip serves as a platform for service provision, with TripAdd being the actual service provider. For any inquiries or concerns, please contact support@tripadd.com and refer to the provided link to review the Terms & Conditions youFew readers

• Can I use the lounge access voucher on a different day?

  The lounge access voucher can only be used on the same day as your flight travel and not on any other day. Note: ShareTrip is not responsible for SmartDelay services. ShareTrip serves as a platform for service provision, with TripAdd being the actual service provider. For any inquiries or concerns, please contact support@tripadd.com and refer to the provided link to review the Terms & Conditions you are accepting from the booking page. To ensure you receive services from TripAdd, ShareTrip maFew readers

• Can I use the eSIM immediately after activation?

  The eSIM can be installed anytime before your trip, but the service will only be active in your destination country and during the service dates specified.Few readers

• What is a Flight Alert?

  Flight alert notifications are sent to travellers via email and SMS. If passenger phone numbers were not provided during booking, alerts would be sent exclusively via email. The tracking is activated 24 hours before the flight's departure time. Note: ShareTrip is not responsible for any Flight Alerts services. ShareTrip simply functions as a platform for service provision. The actual service provider is TripAdd. If you have any questions or concerns, please contact support@tripadd.com and referFew readers

• How far in advance are the flight alerts activated?

  Flight change tracking and notifications are activated 24 hours before the departure of the flight. This gives travellers adequate time to receive timely notifications about any changes related to their flight. Note: ShareTrip is not responsible for any Flight Alerts services. ShareTrip simply functions as a platform for service provision. The actual service provider is TripAdd. If you have any questions or concerns, please contact support@tripadd.com and refer to the provided link to reviewFew readers

• Who is eligible for the SmartDelay service?

  The benefit is available to the main customer and up to 5 additional passengers on the same flight. Additional passengers must be listed on the same booking and traveling on the same flight as the main customer. At least one adult (18 years old or above) must be among the passengers to access this service. Not all flights may be eligible for registration. Note: ShareTrip is not responsible for SmartDelay services. ShareTrip serves as a platform for service provision, with TripAdd being the acFew readers

• Will the eSIM work in multiple countries?

  The functionality of the eSIM depends on the service provider and the plan you purchase. Some eSIMs offer international coverage, while others may be limited to specific countries or regions. Check with your provider for details. Note: ShareTrip is not responsible for any eSIM services. ShareTrip simply functions as a platform for service provision. The actual service provider is TripAdd. If you have any questions or concerns, please contact support@tripadd.com and refer to the provided link toFew readers

• What is ST Convenience Fee?

  ShareTrip convenience fee, ShareTrip booking fee explained, VAT on ShareTrip booking, Bangladesh travel booking fees, transparent booking fees.Popular

• Can you book a domestic flight on ShareTrip?

  Yes, we provide both domestic and international flight services. Please let us know your travel plan to assist you in finding the preferred flight.Popular

• Can I make the payment later for an online booking on ShareTrip?

  Unfortunately, you cannot hold the booking unless you pay. You instantly need to pay the amount to confirm your purchase made online.Popular

• Will it cost any extra charge if I purchase through a card on ShareTrip?

  This guide clarifies potential fees when using a card for ShareTrip bookings. Learn about convenience fees, VAT (government tax) for online bookings, and separate processing charges for in-person card payments (Visa, Mastercard, Amex). ShareTrip booking fees, ShareTrip card payment, Bangladesh travel booking, VAT on ShareTrip, ShareTrip in-person booking fees.Popular

• May I have a hard-copy receipt sent by post?

  E-receipts for Your ShareTrip Bookings At ShareTrip, we're passionate about minimising our environmental footprint. That's why we send booking confirmations and receipts electronically. This helps us reduce paper usage and contribute to a more sustainable future for our planet. What You'll Receive: A confirmation email with all your booking details shortly after you complete your reservation. You can easily access your receipt at any time by logging into your ShareTrip accoPopular

• What is the process of cancelling a purchased ticket on ShareTrip?

  Kindly email us at flight@sharetrip.net for refund and cancellation of the flight tickets. Cancellation and refund policies differ from airline to airline. For cancellation, ShareTrip will charge you based on the airline's policy. In addition, BDT 1,500 per person is ShareTrip's refund service fee, and BDT 500 is the service fee for International Air Tickets. For domestic, ShareTrip's refund service fee is BDT 300 per person, and the date change service fee is BDT 200 per person. We entirely folPopular

• What is the process of changing the date of any flights on ShareTrip?

  Kindly email us at flight@sharetrip.net for changing the date of the flight tickets. As per the individual airline's policy, the process of changing the date differs. Suppose the airline allows changing the flight date. In that case, we charge an airline's date change fee plus the fare difference of your revised flight date from the previously purchased flight’s fare and a service fee of BDT 500 per person for any international air ticket and BDT 200 per person for domestic air ticket within BanSome readers

• I have a debit card. May I use my debit card to book a flight from ShareTrip?

  Yes, you can easily book a flight with any local or international card, debit or even your credit card.Some readers

• When and how can I receive my refund from ShareTrip?

  We immediately submit a refund to our bank. Our partner banks may take up to 15 working days to complete the procedure from the submission date of a refund request. In addition, some banks may take up to 10-12 banking weeks or even the next billing cycle. For a dual currency refund, you will get converted currency by your credit card company.Few readers

• Do I need to upload Visa and passport copies while booking Low-Cost Carrier (LCC) flights on ShareTrip?

  For LCC flights, users must upload the following documents: Copy of valid passport Copy of visa and other necessary documents When you issue the tickets, you should upload the above documents to avoid cancellation from the respective Airlines (Indigo, Salam Air, etc.)Few readers

• Do I need to upload Visa and passport copies while booking flights on ShareTrip?

  When purchasing a ticket from ShareTrip, it is mandatory to upload a copy of your passport and visa. Failure to provide the required documents will result in cancellation of your booking by ShareTrip. ShareTrip reserves the right to cancel any booking if the necessary documents are not received within the stipulated time frame.Few readers

• What is the cost of arranging a wheelchair at an airport?

  Upon notifying us beforehand, we can arrange a wheelchair. However, the cost varies from airport to airport. When you confirm the request, we shall communicate with the concerned personnel for a specific price.Few readers

• What will happen if the fare increase after I book the ticket?

  If the fares increase, the customer must pay the price difference on booked tickets. Alternatively, you will get the refund amount.Few readers

• Why has the Airfare increased when I checked?

  According to the airline's policy, Airfare can fluctuate at any time without any prior notice. If you don't purchase the ticket right away, we cannot ensure the same Airfare next time you search for your destination.Few readers

• Refund Modality

  ShareTrip will automatically refund the money precisely how it received it. As per the payment modality, the refund process will be the same. However, the customer will incur a service charge or cashout charge for any refund claim through MFS (Mobile Financial Services), e.g. bKash, Nagad, Rocket, etc. The charge amount is as per MFS's terms and policy.Few readers

• What is the ST Convenience Fee?

  ST Convenience fee is the charge that the customer needs to pay for the support, convenience and service that he/she is availing from the online platforms.Few readers

• Will it cost any extra charge if I purchase through a card from ShareTrip?

  During an online or an offline transaction there is a convenience fee that customers have to pay. However, there is no extra charge on anything you purchase from ShareTrip be it online or offline.Few readers

• May I know about baggage details?

  Search a particular flight from our website to know the specific baggage information for that flight. On the booking page, you will find a section called Baggage policy. Plus, your printed or e-tickets also hold specific luggage details.Few readers

• What is the process of reissue/date change of the ticket for any child passenger crossing the child age to adult?

  For date reissue/date change of a child's ticket who will be crossing the child age to adult, you will incur additional cost in total care. In addition, a charge of current tickets, airfare difference and date changing fee plus any convenience fee will be applicable as per airlines’ policy.Few readers