Flight Alert
Travel eSIM
FAQ
How to book a flight with ShareTrip app?
Where can I check my booking details and status?
How do I use Trip Coin while purchasing an air ticket using app?
What is the process of changing the date of the flight?
Can I change my flight date through your app or website?
How to add baggage through “ShareTrip”?
Is it necessary to upload Visa and passport copies while booking LCC flights?
How am I supposed to input my frequent flyer number?
If the fare increase after I book the ticket what will happen?
Is it possible to only book an air ticket from ShareTrip without payment?
If I purchase through a card, will it cost any extra charge?
Will online transactions reduce my travel quota?
Why is there an amendment charge?
Is it possible to purchase an air ticket for 7 people maximum or more at a time?
Can I make a reservation without a credit/debit card?
How am I supposed to know the airline's name by seeing only a picture?
Can I purchase any domestic flight from other countries apart from Bangladesh through ShareTrip?
I am entering my credit card details. When will I be charged?
How much will it cost to arrange a wheelchair/stretcher?
Why is there no Airfare rules mentioned?
Will the payment be deducted in Dollars or BDT?
Refund Guard
How do I file a Refund Guard claim?
Where can I get more information or assistance regarding Refund Guard?
When does Refund Guard coverage begin and end?
How will I be notified of my Refund Guard subscription?
Can I purchase Refund Guard after booking my flight?
What is the process for Refund Guard claim settlement?
What does Refund Guard cover?
What are the exceptions to Refund Guard coverage?
What events are covered by Refund Guard?
Who is eligible for Refund Guard?
What are the Refund Guard plan variants and insured amounts?
Which plans are available under ShareTrip Refund Guard?
How do I add Refund Guard to my booking?
What is ShareTrip Refund Guard?
Combo Fare
What is ShareTrip Combo Fare?
How does Combo Fare work?
Is Combo Fare available for all destinations?
Why should I use Combo Fare?
How can I get help with my Combo Fare booking?
Is Combo Fare available on the ShareTrip mobile app?
How do I book a Combo Fare on ShareTrip?
What is Combo Fare?
Are there any limitations or restrictions with Combo Fare?
What happens after I book with Combo Fare?
Can I make changes to my Combo Fare booking?
Can I select different classes of service for my outbound and return flights using Combo Fare?
Will I receive separate tickets for each flight?
What if one of my flights is cancelled?
Cancellation & Refund
Ancillary Services
What is an eSIM?
Can I transfer my eSIM to another device?
When should eSIM be activated?
Does the eSIM include a phone number?
Will the eSIM work in multiple countries?
Which devices are compatible with eSIM?
Who is eligible for the SmartDelay service?
Can I use the lounge access voucher on a different day?
How will I be notified of lounge access eligibility?
What is a Flight Alert?
What is ST Convenience Fee?
What is the process of cancelling a purchased ticket on ShareTrip?
Can you book a domestic flight on ShareTrip?
Can I make the payment later for an online booking on ShareTrip?
Will it cost any extra charge if I purchase through a card on ShareTrip?
What is the process of changing the date of any flights on ShareTrip?
May I have a hard-copy receipt sent by post?
When and how can I receive my refund from ShareTrip?
I have a debit card. May I use my debit card to book a flight from ShareTrip?
Do I need to upload Visa and passport copies while booking flights on ShareTrip?
Do I need to upload Visa and passport copies while booking Low-Cost Carrier (LCC) flights on ShareTrip?
What is the cost of arranging a wheelchair at an airport?
Refund Modality
What will happen if the fare increase after I book the ticket?
What is the process of reissue/date change of the ticket for any child passenger crossing the child age to adult?
Will it cost any extra charge if I purchase through a card from ShareTrip?
May I know about baggage details?
Why has the Airfare increased when I checked?
What is the ST Convenience Fee?
Which fare classes are allowed for Umrah travel on Biman Bangladesh Airlines?