Flight Alert
Travel eSIM
FAQ
How to book a flight with ShareTrip app?
Where can I check my booking details and status?
How do I use Trip Coin while purchasing an air ticket using app?
What is the process of changing the date of the flight?
Can I change my flight date through your app or website?
Is it necessary to upload Visa and passport copies while booking LCC flights?
How to add baggage through “ShareTrip”?
If the fare increase after I book the ticket what will happen?
Is it possible to only book an air ticket from ShareTrip without payment?
How am I supposed to input my frequent flyer number?
Will online transactions reduce my travel quota?
Why is there an amendment charge?
Is it possible to purchase an air ticket for 7 people maximum or more at a time?
If I purchase through a card, will it cost any extra charge?
Can I make a reservation without a credit/debit card?
How am I supposed to know the airline's name by seeing only a picture?
I am entering my credit card details. When will I be charged?
Can I purchase any domestic flight from other countries apart from Bangladesh through ShareTrip?
How much will it cost to arrange a wheelchair/stretcher?
Why is there no Airfare rules mentioned?
Will the payment be deducted in Dollars or BDT?
Refund Guard
What is ShareTrip Refund Guard?
Can I purchase Refund Guard after booking my flight?
How do I file a Refund Guard claim?
When does Refund Guard coverage begin and end?
What events are covered by Refund Guard?
How will I be notified of my Refund Guard subscription?
Where can I get more information or assistance regarding Refund Guard?
What does Refund Guard cover?
What are the exceptions to Refund Guard coverage?
What are the Refund Guard plan variants and insured amounts?
What is the process for Refund Guard claim settlement?
Which plans are available under ShareTrip Refund Guard?
Who is eligible for Refund Guard?
How do I add Refund Guard to my booking?
Combo Fare
What is ShareTrip Combo Fare?
How does Combo Fare work?
Is Combo Fare available for all destinations?
Why should I use Combo Fare?
Is Combo Fare available on the ShareTrip mobile app?
How do I book a Combo Fare on ShareTrip?
How can I get help with my Combo Fare booking?
What is Combo Fare?
Will I receive separate tickets for each flight?
Are there any limitations or restrictions with Combo Fare?
Can I select different classes of service for my outbound and return flights using Combo Fare?
What happens after I book with Combo Fare?
What if one of my flights is cancelled?
Can I make changes to my Combo Fare booking?
Cancellation & Refund
Ancillary Services
What is an eSIM?
Can I transfer my eSIM to another device?
Can I use the lounge access voucher on a different day?
Does the eSIM include a phone number?
Who is eligible for the SmartDelay service?
When should eSIM be activated?
Which devices are compatible with eSIM?
What is a Flight Alert?
How will I be notified of lounge access eligibility?
Will the eSIM work in multiple countries?
What is ST Convenience Fee?
Can you book a domestic flight on ShareTrip?
What is the process of cancelling a purchased ticket on ShareTrip?
Can I make the payment later for an online booking on ShareTrip?
Will it cost any extra charge if I purchase through a card on ShareTrip?
What is the process of changing the date of any flights on ShareTrip?
May I have a hard-copy receipt sent by post?
When and how can I receive my refund from ShareTrip?
I have a debit card. May I use my debit card to book a flight from ShareTrip?
Do I need to upload Visa and passport copies while booking flights on ShareTrip?
Do I need to upload Visa and passport copies while booking Low-Cost Carrier (LCC) flights on ShareTrip?
What is the cost of arranging a wheelchair at an airport?
Refund Modality
What is the process of reissue/date change of the ticket for any child passenger crossing the child age to adult?
What will happen if the fare increase after I book the ticket?
What is the ST Convenience Fee?
Why has the Airfare increased when I checked?
Will it cost any extra charge if I purchase through a card from ShareTrip?
May I know about baggage details?