FAQ

• Do you offer any reward points for using your app or website?

  You can earn the country’s first travel reward point “Trip Coin” by booking any holiday from our app and website. You can also earn reward points by playing games on our app and website. Trip Coin can be redeemed later to avail discount on travel service booking from our app or website.Popular

• Is the Holiday ST Convenience Fee refundable?

  ST Convenience Fee is non-refundable.Popular

• Do I need to pay any charges to install your app or register on your web?

  No, It is totally free of charge.Some readers

• Which Holiday Destination Packages does ShareTrip have?

  ShareTrip caters to both pre-designed holiday deals and custom plans to suit your specific needs. Explore Our Holiday Deals: We offer a wide range of deals for popular destinations across the globe. You can find them on our dedicated holiday section. Craft Your Dream Holiday: Looking for a personalized experience? ShareTrip can help! Simply send an email to mailto:vacation@sharetrip.net outlining your desired locations, activities, and preferences. Our team wSome readers

• I want to gift a holiday to my parents and they are senior citizens, so is it safe if I include them in one of your group holidays?

  Yes we can arrange holiday trips for your parents. But we suggest you do not include senior citizens with a group of unknown people. You can also book a private holiday trip for them.Some readers

• Do you only arrange a group holiday? Or can I have a private holiday plan from you?

  We arrange both shared and private holiday packages. You can get the details of a specific holiday plan from our app or website.Some readers

• Can I book your service from your web or app with my Debit credit/ Do your app and web permits me to use international cards?

  Yes, you can book our service from our web or app using your Debit & Credit. We accept both local and international cards.Some readers

• Can I add an extra night at the beginning or end of my group trip, either before or during the trip?

  Yes, you can add an extra night at the beginning or end of your group trip, either before or during the trip.Some readers

• Is there a refund on unutilized services?

  No, we cannot give you any refund on unutilized services.Some readers

• Do I have to pick from the Holidays I see on your website or do I have an option to customize?

  You can choose Holiday packages from our web or app. However, we can also customize a holiday trip according to your requirements.Some readers

• How am I going to confirm my holiday from your website or app?

  You have to input the necessary information fields and complete the payment process. Once your payment is complete you will get a confirmation email from us. You can also call our customer care to know any more details.Some readers

• How do I check the pricing and availability of holiday packages?

  You can check the pricing and availability of holiday packages on the holiday details page from our app or website.Some readers

• Why should I Plan my Holiday with ShareTrip?

  ShareTrip with its immense experience in holiday planning, will ensure the best price and best assistance for you. You can also take our service while sitting at your home as we have our app and website and dedicated customer service from where you can design your holiday plan easily.Some readers

• Do you have any holiday plans for Honeymooners with candlelight dinner and dinner cruise?

  Yes, we do have special Holiday packages for Honeymooners with candlelight dinner or dinner cruise or any other special arrangements according to your requirements.Some readers

• Do you have a holiday plan with three times food and refreshments?

  If you want we can arrange three times food and refreshments according to your requirements.Few readers

• Do we get guide services everywhere?

  Yes, it depends on the itinerary.Few readers

• Will it cost any extra charge if I purchase Holiday through a card on ShareTrip?

  A convenience fee will be charged for online purchases along with a 5% VAT on the convenience fee as per the directive from the National Board of Revenue (NBR). For offline purchases through cards at the ShareTrip office, a card charge will be applied. For Visa and Mastercard, 1.6% charge is applicable, whereas a 2.6% bank charge is applicable for Amex cards.Few readers

• How many days ago do I need to confirm about my holiday?

  We suggest you pay early so that we can get the best rates on your holiday plan. However, you have to pay a minimum of 20 days before your departure.Few readers

• Do I get time for shopping in between your holiday plan?

  Yes, you will get time for shopping in between your holiday plan. The exact time will depend on the specific itinerary.Few readers

• If I am not travelling can I book your holiday for someone else?

  Yes, if you want you can arrange a holiday plan for someone else.Few readers

• What are the types of vehicles used for transfers & sightseeing?

  We provide several types of vehicles for transfers & sightseeing. You can choose from the private sedan, tourist van, tourist bus etc.Few readers

• What is the refund policy on my holiday?

  Below is our refund policy for holidays. 15 days prior to the Travel Date - 50 % of Total Package Cost Will be Refunded. 10 days prior to the Travel Date - 75 % of Total Package Cost Will be Refunded. 05 days prior to the Travel Date - 100% of Package Cost will be Non-Refundable.Few readers

• Can I avail a service for someone else using my card from your web or app?

  Yes, you can avail a service for someone else using your card from our web or app.Few readers

• Can I make any changes to the itinerary of my group trip, either before or during the trip?

  Yes, you can change the itinerary of your trip during the trip. But in that case, you have to pay the amount for the unused service/s. For changes before the trip, our regular refund policy will be applied.Few readers

• How do I pay if I plan my holiday through your app or web?

  We have multiple payment methods. You can pay us through your local or international debit/credit card, mobile banking & bank transfer.Few readers

• In your holiday plan what special arrangements are there for children?

  Our holiday plans have special arrangements are there for children. The arrangements depend on your destination. Let us know your preferred destination, so that we can inform you of the details.Few readers

• Do I need to avail myself full package or I can take a single service like anyone tour or transfer?

  If you want, you can take our full holiday plans to avoid the hassle of booking single services on your own or you can also take any of the services particularly.Few readers

• What is Holiday ST Convenience Fee?

  ST Convenience Fee is a service charge that customers have to pay for online purchases. 5% VAT on the convenience fee will be applicable as per the directive from the National Board of Revenue (NBR).Few readers

• Do your holiday package prices include airfare?

  Some of them are including Airfare and some of them do not. If you want holiday plans with airfare, we can arrange that for you.Few readers

• Do you have any family holiday plan/ Adventurous Holiday Plan?

  Yes, we have holiday plans of all sorts. You can get any type of Holiday Plan from us.Few readers

• What will the food be like on my trip?

  We usually don’t provide a full board meal plan with our holiday plans, so everyone can easily choose on their own. However the breakfast is usually included in your plan, and it will depend on your hotel. We can let you know the food menu after you choose a specific hotel.Few readers

• What are the cancellation policies?

  Cancellation policies are as follows: Cancellation 15 days before the actual date, 50% deduction of the total package cost. Cancellation made ten days before the exact date, 75% deduction of the total package cost. Cancellation made five days before the actual date, 100% deduction of the total package cost.Few readers

• I did not get the airport pick-up service; why?

  Maximum waiting time at the airport shall be 30 minutes to 1 hour from the flight's touchdown. However, any delay of more than a maximum of 1 hr will incur an additional charge.Few readers

• Are the prices for holidays shown on ShareTrip Website for two people?

  Whatever price for a holiday you see is always for a single traveller. However, suppose you are travelling as a couple or two-person. In that case, you can also view availability for a minimum of two travellers travelling together.Few readers

• Can I customise any holiday on ShareTrip?

  Yes, you can easily customise any holiday based on your requirements. For such, reach us through Customer Support or send an email to vacation@sharetrip.netFew readers

• How do I apply for refund/cancellation on ShareTrip?

  Yes, you can reach us through Customer Support or send an email to vacation@sharetrip.netFew readers

• Are holiday prices constant on ShareTrip?

  No, our holiday prices are not constant. They can change due to airfare differences and hotel price fluctuations. Plus, holiday rates are not applicable for events like Eid, Durga Puja, Christmas, Long Weekends and even New Year's Eve.Few readers

• Can I get a refund for any unutilised service?

  You cannot claim a refund for an unutilised service if you have already availed it as part of the itinerary provided.Few readers

• Can I change the itinerary once purchased?

  Any change in the itinerary is possible as per the availability of your purchase. For such an amendment, please get in touch with us 72 hrs in advance.Few readers