> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.sharetrip.net/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I file a Refund Guard claim?

Refund Guard claims must be submitted within 15 days of the covered event using the claim portal on the Bimafy website or mobile app. Required documents include copies of the air ticket, passport/visa, and any relevant medical or legal documents. For detailed requirements, please refer to the [Terms & Conditions](https://sharetrip.net/travelshield-terms-bimafy).